Refund policy

1. Eligibility for Refund

• We offer refunds for items that are damaged, defective, or received incorrectly. Customers must contact us within 7 days of receiving the item to request a refund.
• Refunds are only applicable to products that are unopened, unused, and in their original packaging.
• Refunds are not applicable to the following items: custom-made products, promotional items, or seasonal products.

2. Refund Process

• Customers must provide proof of purchase, order number, and photos showing the damage or defect of the product.
• Refund requests will be processed within 5 business days after we receive the returned item and verify that it meets the refund conditions.
• Refunds will be issued through the original payment method. The customer may be responsible for return shipping costs unless the item is damaged or defective.

3. Refund Amount

• The refund amount will be the purchase price of the item minus any shipping fees (if applicable), unless the item is damaged or defective.

4. Contact Us

• If you need anything, you can contact us at any time. Customer service email: [email protected].